When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.

Please allow 24 – 48 hours for the tracking information to become active.

United States: 8-22 Business Days

Europe: 10-24 Business Days

Canada, Australia and New Zealand: 10-24 Business Days

We provide FREE Worldwide Shipping. Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back! We will send you a new package with priority shipping and full tracking.

Order Processing Time: 1-2 Business Days.

Yes that is normal. The reason for that is because that is when it is traveling  overseas and going through customs which can take awhile. The shipping carrier cannot track an item that is traveling overseas until it has cleared customs. Once it has landed in your country and been cleared from customs, it will update again. 

We ship orders from our fulfillment centers, (Shanghai, China) by oversea mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service.